Return & Replacement Policy

Return & Refund Policy

1. Our Return Policy Overview

Important: We have a strict no-return policy for products in good condition. Returns are only accepted in the following circumstances:

• Product arrives completely damaged
• Wrong item was shipped (our error)
• Missing items from your order

2. Eligible Returns

Returns will ONLY be accepted if:

• The product arrived damaged beyond use
• You received the wrong item due to our shipping error
• Items are missing from your complete order

3. Return Requirements

For Damaged Products:

• Video evidence is mandatory – You must provide clear video proof showing:
  
  • The original unopened package
  • The unpacking process
  • The damaged condition of the product
• Report damage within 24 hours of delivery
• Keep all original packaging materials

For Wrong/Missing Items:

• Contact us within 24 hours of delivery
• Provide photos of items received vs. ordered
• Keep all packaging and documentation

4. Items NOT Eligible for Return

• Products in good working condition
• Items used, worn, or modified in any way
• Products damaged due to misuse or normal wear
• Items without proper damage documentation
• Custom or personalized products (unless damaged/wrong)

5. Return Process

1. Contact us immediately:
   
   • Email: info@nilishnaturals.com
   • Include: Order ID, photos/video, and description of issue
2. Wait for approval:
   
   • We’ll review your documentation
   • Return authorization will be provided if eligible
   • Return shipping instructions will be sent
3. Ship the item back:
   
   • Use provided return label (if applicable)
   • Package securely with all original materials
   • Return shipping costs may apply unless item was damaged/wrong

6. Refund Policy

Refund Eligibility:

• Refunds are only provided for eligible returns
• Refund amount equals the product price paid
• Original shipping charges are non-refundable (unless our error)

Refund Timeline:

• Refunds are processed within 5-7 business days after we receive the returned item
• Refunds are issued to the original payment method
• Bank processing may take additional 3-5 business days

Partial Refunds:

• May be offered for items with minor damage at our discretion
• The customer must agree to partial refund amount before processing

7. Order Cancellation

Before Shipping:

• Cancellations are FREE if requested before order ships
• Contact us via:
  
  • Email: info@nilishnaturals.com
• Simply text us your Order ID with “CANCEL”
• Refund processed within 3-5 business days

After Shipping:

• Cancellation may not be possible once shipped
• Standard return policy applies if you receive the order
• You may refuse delivery and contact us for return authorization

8. Exchanges

• We do not offer direct exchanges
• For wieght changes: Return eligible item and place new order
• Contact us for assistance with the exchange process

9. Damaged in Transit

If your package arrives damaged:

• DO NOT accept delivery if outer packaging is severely damaged
• If accepted, document damage immediately with photos/video
• Contact us within 24 hours for fastest resolution
• We’ll coordinate with shipping partners for claims

10. Contact for Returns & Refunds

Email: info@nilishnaturals.com
Response Time: Within 24 hours on business days

Required Information:

• Order ID/Number
• Photos or video evidence (for damage claims)
• Clear description of the issue
• Your preferred resolution

11. Final Notes

• This policy may be updated periodically
• Changes will be posted on our website
• Continued use of our website constitutes acceptance of policy updates
• For questions about this policy, contact our support team

personal information when you shop with us online for fashion products.